At Groovy Paradox, we prioritize your satisfaction with every purchase. Should you find yourself needing to return an item, please review our policy below:

Returns Accepted for 30 Days
You have 30 days from the date of receiving your item to initiate a return.

Eligibility Criteria
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase.

How to Start a Return
To initiate a return, reach out directly to the collaborator you purchased from by visiting their shop page. Alternatively, you can email us at info@groovyparadox.org. Please note, return shipping costs are the customer's responsibility. This aligns with our mission to minimize non-essential shipping and reduce our collective environmental footprint.

22% Restocking Fee
Please be aware that returns are subject to a possible 22% restocking fee. This fee is necessary to support our independent collaborators and small-scale operations. It directly covers the non-refundable costs inherent to conscious commerce, such as payment processing fees, labor required for inspection and relisting, and protecting the independent collaborator’s financial investment in materials and time. It also strongly encourages mindful purchasing, aligning with our anti-waste mission.

Non-Returnable Items
Certain items cannot be returned due to hygiene, customization, or their direct contribution to community initiatives. If you have concerns about the eligibility of your item feel free to reach out to us, or the collaborator you purchased from, for clarification.

Damages and Issues
Upon receiving your order, inspect it thoroughly. Please contact us immediately if you notice any defects, damages, or receive the wrong item. We'll assess the issue promptly and work towards resolving it promptly.

Sustainable Exchange Policy
At Groovy Paradox, we are committed to fostering a sustainable and eco-conscious approach to commerce while supporting our collaborators and community initiatives. In alignment with these values, we offer an alternative to traditional exchanges.

Instead of returning items for a refund, we strongly encourage customers to explore alternative ways to support our collaborative community. This may include:

1. Donating: Consider donating the item to a local charity or organization in need. Your contribution can make a significant difference in someone else's life.

2. Re-gifting: If the item doesn't suit your needs, consider passing it along to a friend or family member who would appreciate it. This not only reduces waste but also spreads joy.

3. Upcycling: Get creative and repurpose the item into something new and unique. Upcycling not only gives the item a new life but also promotes sustainability.

4. Exchange with Others: Connect with our community through our platform to exchange items with others who may be interested. This fosters a sense of collaboration and reduces waste.

By choosing these sustainable alternatives, you not only contribute to reducing waste but also support our mission of building a more conscious and compassionate world. Thank you for being a part of our journey towards a brighter future.

European Union 14-Day Cooling Off Period
Customers shipping into the European Union have the right to cancel or return their order within 14 days, without providing a justification. The item must meet the same eligibility criteria mentioned above.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that the processing time may vary depending on your bank or credit card company. If you haven't received your refund after 15 business days, please contact us at info@groovyparadox.org for further assistance.